The subscription period for each plan will be as per the plan details provided on our website.
Users can cancel their subscription at any time. However, please note that all payments made during enrollment are non-refundable. Only in exceptional cases and at our discretion, we may consider refunding the amount partially or fully.
All plan payments should be made in full at the time of enrollment. Failure to complete the payment will result in non-activation of the subscription.
To extend the subscription to the next term, users must make the payment within one day of the plan's expiry date. In the case of the 7-day trial, the payment must be made before the plan's expiry date to avoid cancellation of the subscription.
Users have the option to cancel or reschedule meals as per the plan details provided. However, exceeding the allowed cancellations for plan extension will result in the plan expiring on the given date. For upgrades to longer plans, the number of cancellations made in the trial plan will be adjusted accordingly.
For users residing in multi-story buildings, food packets will be handed over to the security cabin or near the parking area, after the delivery boy makes contact with them. This is to ensure a smooth and efficient delivery process.
Occasionally, there may be slight changes in the menu or food items offered based on the availability of ingredients. Rest assured, we will always strive to provide a diverse and delicious dining experience.
To avoid food wastage, users are requested to inform us about the cancellation of one day's meal at least 10 hours before the scheduled delivery time.
The 7-Day Taste Explorer plan offers a trial period for new users to experience our culinary delights. The plan is valid for 7 days, and users can extend it for one additional day by canceling one day's meal.
In case you wish to upgrade your plan to a longer duration, you can do so by paying the plan difference. However, please note that cancellations made in the trial period will be adjusted accordingly in the upgraded plan.
At Fdor, we want you to have a delightful dining experience. However, as all our meals are freshly prepared and delivered, refunds for meal cancellations are not available. We encourage our valued customers to utilize the allowed cancellations wisely and inform us about any schedule adjustments at least 10 hours before the scheduled delivery time.
While we strive to deliver meals promptly, please note that delivery timings may vary depending on factors such as weather conditions and traffic. Our delivery team will make every effort to avoid delays and keep you informed in case of any unforeseen circumstances.
It is essential to provide accurate contact information while subscribing to our service. This will ensure smooth communication, timely delivery, and any updates related to your subscription.
If you have any specific allergies or dietary restrictions, kindly inform us while subscribing. While we aim to accommodate your preferences, we want to ensure your safety and well-being.
Our meals are delivered in food-grade packaging to maintain freshness and hygiene. Once received, please ensure proper storage to preserve the quality of your food.
Our delivery services are available within a specified radius from our kitchen location. Please check our website or reach out to our customer support team to confirm if your area falls under our delivery coverage.
We expect all our users to treat our delivery personnel and customer support team with respect and courtesy. Any form of inappropriate behavior or harassment will not be tolerated.
We reserve the right to modify or discontinue certain services or plans at any time. In such cases, we will communicate any changes well in advance.
Our Referral Program has its own set of terms and conditions that govern participation and rewards. To view the Referral Program terms and conditions, please click here.
Any disputes or legal matters arising from your subscription to our service will be subject to the legal jurisdiction of Mangalore.
If you have any questions or need further clarification about our cancellation policy or any other aspects of our service, our customer support team is always here to assist you. Feel free to reach out to us at info@fdor.in.